Dream Bee Online Store - Return Policy
Last Updated: 27/1/24
Welcome to Dream Bee, the online store operated by Dream Bee LLC ("we," "us," or "our"). We strive to provide you with a seamless shopping experience and want you to be completely satisfied with your purchase. Please read our Return Policy carefully before making a purchase.
- Eligibility for Returns:a. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
b. Returns are accepted within 14 day from the date of purchase. Please check the specific return for each product on our Website.
- Non-Returnable Items:a. Certain items are not eligible for return, including but not limited to:
- Gift cards
- Personalized or customized items
- Perishable goods
- Initiating a Return:a. To initiate a return, please email tracy@dreambee.co.uk.
b. You will need to provide proof of purchase, such as your order number or receipt, when requesting a return.
- Return Shipping:a. Customers are responsible for the cost of return shipping unless the return is due to our error or a defective product.
b. We recommend using a trackable shipping service for returns and keeping the shipping receipt for your records.
- Refund Process:a. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
b. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
c. If your return is rejected, we will provide you with an explanation and offer options for resolution.
- Exchanges:a. If you wish to exchange an item, please initiate a return as outlined above and place a new order for the desired item.
b. Exchanges are subject to product availability.
- Damaged or Defective Items:a. If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving the product.
b. We may request photos or additional information to assess the issue and provide a resolution.
- Cancellations:a. Once an order is placed, it cannot be canceled. Please review your order carefully before completing the purchase.
- Contact Information:a. If you have any questions or concerns about our Return Policy, please contact us at tracy@dreambee.co.uk.
We appreciate your business and are committed to ensuring your satisfaction with every purchase from Dream Bee.
Thank you for shopping with us!