Returns Policy

We want you to be completely satisfied with your purchase. If you’re not, we’re here to help.

You may return eligible items within 30 days of the delivery date for a refund or exchange. To be eligible for a return:

• The item must be unused, unworn, and in the same condition you received it
• The item must be in its original packaging
• Proof of purchase is required

The following items are not eligible for return:

• Gift cards
• Final sale or clearance items
• Personalized or custom-made items
• Digital products or downloadable content (if applicable)

Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.

If you need to exchange an item for the same product in a different size or color, please contact us. Exchanges are subject to product availability.

• Customers are responsible for return shipping costs unless the item arrived damaged or defective
• Shipping costs are non-refundable
• We recommend using a trackable shipping service

If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue so we can make it right.

To initiate a return, contact us at tracy@dreambee.co.uk with your order number and reason for return.